Latin Dance ClubLatin Dance ClubContact us

Help & Support

We're here to help. Most questions are answered below — for anything else, tap "Contact support" and we'll reply within 24 hours.

Email support
support@thelatindanceclub.com
Send a message
Open a support ticket — we triage every one.
Safety & reporting
How to block, report, or escalate harmful content.
Community guidelines
What's expected on the platform.

Frequently asked

How do I redeem an access code?

Open the app, go to Profile → Membership → 'Have an access code?' and enter your code. Tier access is granted instantly.

How do I restore a purchase?

On iOS, go to Profile → Membership → Restore Purchases. Sign in with the same Apple ID used for the original purchase.

How do I cancel my subscription?

Web subscribers: Profile → Membership → Manage subscription. iOS subscribers: cancel through Settings → Apple ID → Subscriptions.

I'm not getting notifications.

Check Profile → Notification settings, then iPhone Settings → Notifications → Latin Dance Club. Make sure Allow Notifications is on.

How do I report a user or post?

Tap the ⋯ menu on any post, comment, message, or profile. Choose Report or Block. We respond to reports within 24 hours.

Account & billing
  • Manage or cancel your subscription anytime from Profile → Membership.
  • To delete your account and all associated data, go to Profile → Settings → Delete account.
  • Refund requests: see our refund policy.

Operated by Cosmo Star Labs LLC. See our Privacy Policy and Terms of Use.